I’m a retiree and I have been paying my mortgage on time. I’m underwater and pay a rate of 7.25%. I have tried to refinance thru my mortgage company with negative results. Their excuse? I make too much money even though I live on a fixed income. Can someone help me out?

I’m a retiree and I have been paying my mortgage on time. I’m underwater and pay a rate of 7.25%. I have tried to refinance thru my mortgage company with negative results. Their excuse? I make too much money even though I live on a fixed income. Can someone help me out?